How do I contact Bulbs.com?
What happens if an item is out of stock?
If some products are out of stock at the time of your order, we will ship the in stock products
immediately and the remaining items will ship via ground service as soon as stock is replenished.
No additional shipping charges are applied for orders fulfilled with more than one shipment.
Can I change/cancel my order once it's been submitted?
To get your items to you as quickly as possible, we pack orders continuously throughout the day
and ship them every weekday. This can make changing or canceling an order difficult. However, we
will make every effort to accommodate order changes or cancellations whenever possible. If you
need to change or cancel an order, please contact Customer Service at 888-455-2800 as soon as possible.
How much is shipping?
All orders of $99 or more qualify for free ground shipping if they are shipped to an address in the 48 contiguous United States. Orders under $99 ship for a flat rate of 11.95.
Additional shipping charges will apply to orders shipping to Alaska, Hawaii, U.S. Territories, or outside of the United States. A Bulbs.com
representative will contact you to verify any additional costs before they are charged. Upgraded
domestic shipping services are available (Next Day, 2nd Day, etc.) for an additional charge. When
possible, expedited shipping costs are calculated during the checkout process and will display next
to the shipment method. For more information on shipping, please read our shipping policy.
How do I know when my order has shipped?
If you've placed your order before 4PM Eastern Time on a weekday, all in-stock items on your
order will ship out that day excluding holidays. You will receive an email from FedEx within 24
hours containing your tracking information. If any items in your order are out of stock or if
your order requires multiple shipments, you will receive an email from FedEx each time a
shipment is made. Once shipment information is available, you can also track your order on our
website by logging into your account, selecting 'Order Status and History' and selecting 'Track Order'.
If you have requested shipment using a carrier other than FedEx, please contact us for shipment information. For more information on shipping, please read our shipping policy.
What if my bulbs arrived damaged?
We understand that many of the items we sell are very fragile, and despite our best efforts
breakage does happen occasionally. Should you receive an order with damaged items, simply contact us
and we will be happy to provide you with a credit or replacement. Due to case quantity restrictions, some items are not eligible for replacement.
In these cases, a credit will be provided.
What is Bulbs.com's return process?
To return an item you purchased from us, contact us within 14 days after
receiving your shipment for an RMA (Return Merchandise Authorization) number. Once you have
obtained an RMA number, please send the items to:
Attn: RMA#(insert RMA number here)
243 Stafford Street
Worcester, MA 01603
Returns are credited within 14 days of being received in our warehouse. Credits are issued to
the original payment method. Items must be returned in their original packaging and in a resaleable
condition. For more information about returns, please read our
Returns and Exchanges policy.
Can Bulbs.com ship to an APO or FPO?
Yes. In most cases we can ship to APO and FPO addresses. Certain items are not available
for shipment to APO or FPO addresses due to size restrictions. Expedited shipping is not
available for APO and FPO shipments.
Do you ship to Canada/other international locations?
Yes. We are able to ship to Canada and other international addresses, with exceptions.
International orders must be paid by credit card or wire transfer, and must meet an order
minimum of $100.00 (USD) in product. For more information about international orders and
shipments or to contact us regarding an international order, please see our International
Is there a warranty on the product I buy?
Yes. Manufacturer's warranties vary by manufacturer and product, but we stand behind all
of the products we sell and are happy to work with our customers directly to resolve issues
relating to product performance.
Are there quantity restrictions on some items? Why?
Yes. Some products have high rates of damage when they are shipped in 'less-than-full case'
quantities. In order to ensure that you receive your order intact and undamaged, we have restricted
these items to full-case orders only. We have also developed proprietary packaging materials and
techniques that are specifically designed to protect full-case orders from damage.
While less common, we may also restrict purchase quantities on some promotional items in order to
make these promotions available to as many customers as possible.
Does Bulbs.com charge sales tax?
Bulbs.com collects sales tax for orders shipping to Massachusetts and Michigan. Please note
that you may be responsible for paying sales tax in states where we do not collect it.
How do I know it's safe to use my credit/debit card?
We take the protection of your personal and payment information very seriously. Payment
information is protected using VeriSign's SSL encryption, so only Bulbs.com can access a purchaser's
information. We do not retain or store credit card information after a transaction has been processed.
What does Bulbs.com do with my personal information?
Information such as billing/shipping addresses, phone numbers, and email addresses, are used to
verify credit card purchases with your financial institution and to contact you if there are any
issues with your order. We do not sell, rent, share, trade or give away any of the information you
provide us, with exception to the financial institution that processes your payment and the shipping
carrier that delivers your order. Marketing and promotional emails are only sent with your permission
Do you accept forms of payment besides credit/debit card?
Yes. We also accept checks, money orders, wire transfers, and purchase orders (from approved commercial customers).
If you wish to place an order using a payment method other than credit/debit card, please contact us
for assistance. Please note that orders paid by check or money order will not be
shipped until the funds have cleared your financial institution.
Does Bulbs.com offer lines of credit?
Yes. We offer Net30 terms to qualified commercial accounts that will be spending $1,000 a year or
more, subject to a credit check. For more information about lines of credit, including a link to our
credit application, please visit our Credit Application page.
Does Bulbs.com offer special pricing for high-volume customers?
Yes. Corporate and commercial clients are eligible for special pricing discounts through our
high-volume pricing programs. To contact us for more information about special pricing, please visit
our High-Volume Pricing page.
What if I forget my password?
No problem, we can let you reset it. Simply go to the Sign-In page and
select 'Forgot Your Password?' below the email and password boxes. Fill in your email address,
click 'Submit', and an email will be sent to you containing a one-time code. Enter the code on the sign in page and your new password.
Can I change my password?
Yes. To change your password, log in to your account using the Sign-In page. You will be directed
to the Account Information page, and you can change your password by entering your current password
and then the new password, and clicking 'Submit'.
Do you have a paper catalog?
No. We carry over 4,500 items and we update our product lineup frequently to provide you the
best possible products and value.