Worcester, Mass. November 10, 2011 - Bulbs.com, one of the nation’s largest Philips Lighting distributors has been awarded the “Excellent” award seal by STELLAService, an independent provider of customer service for online retailers.
“We are extremely proud to display the seal”, says Bulbs.com CEO Mike Connors. “We place a tremendous amount of importance on every facet of our sales process. In addition to direct customer feedback, we use our Foresee® customer satisfaction data to help us continually improve our customer’s shopping and checkout experience. This acknowledgement by STELLAService just proves we are providing the level of service our customers want and expect.”, says Connors.
STELLAService is an independent company that uses a nationwide network of over 350 full-time mystery shoppers to evaluate thousands of retailers each year across more than 350 different customer service metrics including shipping, returns and customer support.
“We try to increase confidence and reduce confusion with every single click”, says Connors. “The STELLAService seal along with other seals from payment and privacy security providers gives visitors an extra level of confidence to know they are shopping on a fast, secure site with excellent service.
Retailers that achieve a high level of service earn a seal to display on their web sites; 50% of evaluated sites earn the seal, STELLAService says.
Bulbs.com, headquartered in Worcester, Mass., is a leading online incandescent, fluorescent and LED lighting supplier. Established in August 1999, Bulbs.com provides thousands of lighting products from Philips, Sylvania and GE to a growing list of nearly 100,000 commercial customers operating 300,000 locations in the hospitality, retail, property-management, healthcare, manufacturing and municipal sectors. For more information, visit www.bulbs.com.