bulbs.com Assures Your Privacy
When you visit any web site, your computer exchanges information with other
computers. Except for information or commands you enter yourself, most of this
process eliminates your need to enter numerous technical codes. That's what
makes your bulbs.com experience so user friendly! At bulbs.com, we support your
right to decide what information you share and how it is used!
At bulbs.com, we take security very seriously. All of our employees have
reviewed our Privacy Policy. They must log in to a secure administration site
with a username and password to view any customer/sales information. Our
security is checked monthly by our technical team, so you can rest assured that
your information is private. For transferring sensitive information such as
credit card accounts, we rely on Verisign's secure encryption technology.
If this policy is ever changed, all users will be notified via email of the
changes.
Questions & Answers
1) What visitor information does bulbs.com gather or keep track
of? Why?
2) What does bulbs.com do with this information?
3) Does bulbs.com ever share such information? With whom?
4) Can I tell bulbs.com not to gather or keep track of
information I've provided? How?
5) How do I correct or update information about me and my
order(s)?
6) Can I have my name removed from bulbs.com's active records?
How?
7) How do I contact bulbs.com with any questions about this
policy?
1) What visitor information does bulbs.com gather or
keep track of? Why?
We gather information with the following objectives in mind:
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To learn how we can improve your purchasing experience.
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To help us meet our commitment to privacy.
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To facilitate convenient re-ordering each time you visit bulbs.com.
Information You Yourself Enter:
When you visit bulbs.com, you have the option of getting a bulbs.com
username. Getting a username is easy:
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You enter your name and e-mail address.
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You choose your own username (we check that somebody else isn't already using
it).
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You choose and confirm a password, or you can ask us to remember you
automatically.
By getting a bulbs.com user name, you get free access to these
valuable features:
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Unlimited access to your personal account history, saved for easy
re-ordering/account review.
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Get access to special promotions and our newsletter.
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View delivery details, tracking, and order-status instantly.
If you choose not to get a username, you can still see prices
online, but you can't get a full quote (i.e., case lot discounts or volume
purchase discounts related to your order). You must have a username to place an
order from bulbs.com.
At any point while you're browsing, you can record an item in your
personal account. When you're done browsing, you can revisit your personal
account, and if you want to place an order, you indicate the item(s) and click
the Click to Pay button. This takes you to a screen which asks for
shipping information: name, address, and preferred contact time/method in case
we need to get in touch with you about your order. The same screen also gives
you a price quote for the item(s) you're ordering, including price, any
applicable sales tax, discounts, promotions, handling, and delivery costs
(applicable only if a shipping method other than UPS Ground is selected).
The Complete Order button then takes you to a screen
which offers options for payment: you can enter credit card information, or you
can opt to contact us by e-mail or phone about paying by (Check, Money Order,
Purchase Order).
The information gathered as part of your purchasing is used only
to process your purchase. The only information that is ever shared with anyone
is:
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Credit card or check information, with the financial institution that processes
your payment
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Your name/company, the contents of your order, and transaction number with our
distributor
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Shipping information, with the shipper.
Your information may also be collected from the Job Opportunities
page (email address and resume), Contact Us (email and name), and Ask Dr. Bulb
(email, name, and optional phone number).
Information Tracked Automatically
When you log onto the Internet, your computer connects to your
Internet service, declaring its on-line presence by requesting an IP (Internet
protocol) address-- sort of like asking for an assigned seat in an electronic
classroom. Your Internet service's computer responds by placing you at a
particular set for the session. Some providers assign you a permanent or
"static" IP address, but most use temporary ones. This helps assure your
privacy, because it's difficult-to-impossible to collect personal information
about you via a temporary address.
Our site keeps a general list of visitors' IP addresses. This gives
us broad, generic information such as how many AOL® users log onto bulbs.com,
and it helps us maintain bulbs.com's compatibility with many different Internet
services.
bulbs.com records browser types and versions so we can answer
questions such as, "How many of our visitors were using Internet Explorer 4.0®
last month?" That tells us what portions of our site visitors can and can not
use, motivating us to keep our web site up to date.
We record how many people visit each page on our site. This helps
answer questions such as, "What items or pages are drawing a lot of interest
this month?"
We may also record which site or search engine referred you to
bulbs.com. This information enhances your shopping experience: images look
better, pages load more quickly, and bulbs.com remains compatible with more
browsers and systems.
Why we use Cookies
When you visit bulbs.com, we send you back a cookie- a list of data
which enhances your shopping convenience. This information is only available to
be sent back to the computer that sent it to you so that you can create a list
of those items you are purchasing.
2) What does bulbs.com do with this information?
bulbs.com is deeply committed to keeping your information secure. We
use the information you share with us to fulfill your order or inquiry and to
keep you up-to-date on the status of your order. bulbs.com will automatically
inform you via email of the completion of your order the moment it is shipped
out to you.
The financial institution processing your payment may send us
supplemental information if a problem is encountered while completing your
transaction. Likewise, the shipping carrier may send us supplemental
information if a problem is encountered during/with delivery. This information
is used only in processing your order(s) from bulbs.com.
If you sign up for our optional newsletter, we'll send you email
messages from time to time announcing what's new and exciting at bulbs.com,
including special offers and promotions. Every email newsletter from bulbs.com
includes instructions for unsubscribing.
Information about your browser helps us improve our site's
appearance and currency/compatibility with your system. We need traffic reports
(information about sites that refer visitors to us) so that we can select the
best places to reach people interested in shopping for light bulbs online.
3) Does bulbs.com ever share such information? With
whom?
We do not sell, rent, share, trade or give away any
of the information you provide us, with exception to the financial institution
that processes your payment and the shipping carrier that delivers your order.
No third party will solicit you as a result of the information you provide to
us.
bulbs.com offers you an email link on the Help page, so you
can write to us with comments or ask for information. Any email you send us is
kept confidential and will not be posted on our site without your written
permission.
In the unlikely event that bulbs.com, Inc., or substantially all of
its assets are acquired, customer information will of course be one of the
transferred assets.
4) Can I tell bulbs.com not to
gather or keep track of information I've provided? How?
Yes. You can set your browser not to accept cookies, but if you do
you will not be able to place orders online. If you place an order online and
your browser is set to receive cookies, we have the ability to review which
pages/items you viewed on our site and requested quotes for.
You always have the option of placing your order via
phone, fax or postal mail. Please see the Help page on bulbs.com for
details on how to do this.
If you've opted to receive our email newsletter, you'll find
instructions for removing yourself from our subscriber list at the end of each
newsletter.
5) How do I correct or update
information about me and my order(s)?
If you would like to change, correct, or update information about
you or your order in any way prior to shipment, please contact our Customer
Service representatives at 1-888-455-2800.
If you have subscribed to our email newsletter and would like to
change the email address for your subscription, please follow the instructions
in the newsletter for un-subscribing with the old address, and then
re-subscribe with your new email address.
6) Can I have my name removed from
bulbs.com's active records?
If you have subscribed to our email newsletter, follow the
instructions at the end of any newsletter to remove your email address from our
subscriber list.
If you would like your name removed from our active records, please
send email to customerservice@bulbs.com.
7) How do I contact bulbs.com with
questions about this policy?
If you have any questions about this privacy
statement, the practices of our site, or your dealings with this web site, you
can contact:
Mike Connors
bulbs.com
243 Stafford St.
Worcester, MA 01603
mconnors@bulbs.com
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