Bulbs.com
243 Stafford St.
Worcester, MA 01603
Tel. 1 (888) 455-2800
Fax 1.508.363.2900
www.bulbs.com
Bulbs Logo

Privacy Policy

Privacy Policy
Customer Service

When you visit any Web site, your computer exchanges information with other computers. Except for information or commands you enter yourself, most of this process eliminates your need to enter numerous technical codes. That's what makes the Bulbs.com experience so user friendly. We assure your privacy by supporting your right to decide what information you share and how it is used!

At Bulbs.com, we take security very seriously. All of our employees have reviewed our privacy policy and must log in to a secure administration site with an username and password to view any customer/sales information. A Bulbs.com technical team checks our security monthly, so you can rest assured that your information is private. For transferring sensitive information such as credit card accounts, we rely on Verisign secure encryption technology.

If this policy is ever changed, all users will be notified via email of the changes.

Questions & Answers

What visitor information does Bulbs.com gather or keep track of? Why? What does Bulbs.com do with this information? Does Bulbs.com ever share such information? With whom? Can I tell Bulbs.com not to gather or keep track of information I've provided? How? How do I correct or update my account information and order(s)? Can I have my name removed from Bulbs.com's active records? How? How do I contact Bulbs.com with any questions about this policy?

What visitor information does Bulbs.com gather or keep track of? Why?

We gather information with the following objectives in mind:

  • To learn how we can improve your purchasing experience.
  • To help us meet our commitment to privacy.
  • To facilitate convenient re-ordering each time you visit Bulbs.com.

When you visit Bulbs.com, you will be prompted to set up a customer account to complete your transaction. Creating an account is easy:

  • Enter your e-mail address.
  • Choose and confirm a password

At any point while you’re browsing, you can select an item to be added to your customer account. When you are done browsing, you can review your selected products by clicking on the shopping cart icon at the top right corner of your screen, or clicking the Checkout button in the mini-shopping cart that pops up when you add an item or hover your mouse over the shopping cart icon.

This takes you to a screen showing your full shopping cart. At this step, you may update product quantities and/or add a promotional code if you have one. Click Secure Checkout and follow instructions to enter your billing and shipping information, as well as a preferred contact phone number in case we need to get in touch with you about your order. In your final steps, you will be asked to select your preferred shipping method and the following screen offers options for payment: you can enter credit card information, complete your transaction using PayPal™ or you can opt to contact us by e-mail or phone about paying by (Check, Money Order, Purchase Order) and to process your order. There will be a final opportunity to review your order after all needed information has been entered.

The information gathered as part of your purchasing is used only to process your purchase. The only information that is ever shared with anyone is:

  • Credit card or check information with the financial institution that processes your payment
  • Your name/company, the contents of your order, and transaction number with our distributor
  • Shipping information, with the shipper.

When you log onto the Internet, your computer connects to your Internet service, declaring its online presence by requesting an IP (Internet protocol) address-- sort of like asking for an assigned seat in an electronic classroom. Your Internet service's computer responds by placing you at a particular set for the session. Some providers assign you a permanent or "static" IP address, but most use temporary ones. This helps assure your privacy, because it's difficult-to-impossible to collect personal information about you via a temporary address.

Our Web site reads visitors' IP addresses but does not keep a list or store them anywhere. This gives us broad, generic information such as how many AOL® users log onto Bulbs.com, and it helps us maintain Bulbs.com's compatibility with many different Internet services.

Bulbs.com records browser types and versions so we can answer questions such as, "How many of our visitors were using Internet Explorer 4.0® last month?" That tells us what portions of our Web site visitors can and cannot use, motivating us to keep our Web site up to date.

We record how many people visit each page on our Web site. This helps answer questions such as, "What items or pages are drawing a lot of interest this month?"

We may also record which Web site or search engine referred you to Bulbs.com. This information enhances your shopping experience by making images look better, allowing pages to load more quickly and ensures Bulbs.com remains compatible with more browsers and systems.

When you visit Bulbs.com, we send you back a cookie - a list of data that enhances your shopping convenience. This information is only available to be sent back to the computer that sent it to you so that you can create a list of those items you are purchasing.

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What does Bulbs.com do with this information?

Bulbs.com is deeply committed to keeping your information secure. We use the information you share with us to fulfill your order or inquiry and to keep you up-to-date on the status of your order. Bulbs.com will automatically inform you via e-mail of the completion of your order and the moment it is shipped out to you.

The financial institution processing your payment may send us supplemental information if a problem is encountered while completing your transaction. Likewise, the shipping carrier may send us supplemental information if a problem is encountered during/with delivery. This information is used only in processing your order(s) from Bulbs.com.

If you sign up for our e-newsletter, we'll send you e-mail messages announcing what's new and exciting at Bulbs.com, including special offers and promotions. Every e-newsletter from Bulbs.com includes instructions for unsubscribing.

Information about your browser helps us improve our Web site's appearance and currency/compatibility with your system. We need traffic reports (information about Web sites that refer visitors to us) so that we can select the best places to reach people interested in shopping for light bulbs online.

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Does Bulbs.com ever share information? With whom?

We do not sell, rent, share, trade or give away any of the information you provide us, with exception to the financial institution that processes your payment and the shipping carrier that delivers your order. No third party will solicit you as a result of the information you provide to us.

Bulbs.com can be reached through our Contact Us page, so you can write to us with comments or ask for information. Any e-mail you send us is kept confidential and will not be posted on our Web site without your written permission.

In the unlikely event that Bulbs.com, Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

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Can I tell Bulbs.com not to gather or keep track of information I've provided? How?

Yes, you can set your browser not to accept cookies. However, if you do, you will not be able to place orders online. If you place an order online and your browser is set to receive cookies, we have the ability to review which pages/items you viewed on our Web site and requested quotes for.

You always have the option of placing your order via phone, fax or e-mail. Please see the Contact Us page on Bulbs.com for details on how to do this.

If you've opted to receive our e-newsletter, you'll find instructions for removing yourself from our subscriber list at the end of each e-newsletter.

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How do I correct or update my account information and order(s)?

If you would like to change, correct, or update your account information or your orders in any way prior to shipment, please contact our Customer Service representatives at 1 (888) 455-2800.

If you have subscribed to our e-newsletter and would like to change the e-mail address for your subscription, please follow the instructions in the e-newsletter for unsubscribing with the old address, and then resubscribe with your new e-mail address.

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Can I have my name removed from Bulbs.com's active records?

If you have subscribed to our e-newsletter, follow the instructions at the end of every e-newsletter to remove your e-mail address from our subscriber list.

If you would like your name removed from our active records, send an e-mail to customerservice@bulbs.com.

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How do I contact Bulbs.com with questions about this policy?

If you have any questions about this privacy statement, the practices of our Web site or your dealings with this Web site, please e-mail our Customer Service Department.

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