Bulbs.com
243 Stafford St.
Worcester, MA 01603
Tel. 1 (888) 455-2800
Fax 1.508.363.2900
www.bulbs.com
Bulbs Logo

Frequently Asked Questions

FAQs
Customer Service
How do I contact Bulbs.com? What happens if an item is out of stock? Can I change/cancel my order once it's been submitted? How much is shipping? How do I know when my order has shipped? What if my bulbs arrived damaged? What is Bulbs.com's return process? Do you ship to Canada/other international locations? Is there a warranty on the product I buy? Are there quantity restrictions on some items? Why? Does Bulbs.com charge sales tax? How do I know it's safe to use my credit/debit card? What does Bulbs.com do with my personal information? Do you accept forms of payment besides credit/debit card? Does Bulbs.com offer lines of credit? Does Bulbs.com offer special pricing for high-volume customers? What if I forget my password? Can I change my password? Do you have a paper catalog?

How do I contact Bulbs.com?

You can contact us by phone at 888-455-2800, by email, by fax at 508-363-2900, or by using the contact form located here. Our offices are open from 8am-7pm Eastern Time Monday through Friday.

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What happens if an item is out of stock?

If some products are out of stock at the time of your order, we will ship the in stock products immediately and the remaining items will ship via ground service as soon as stock is replenished. No additional shipping charges are applied for orders fulfilled with more than one shipment.

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Can I change/cancel my order once it's been submitted?

To get your items to you as quickly as possible, we pack orders continuously throughout the day and ship them every weekday. This can make changing or canceling an order difficult. However, we will make every effort to accommodate order changes or cancellations whenever possible. If you need to change or cancel an order, please contact Customer Service at 888-455-2800 as soon as possible.

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How much is shipping?

All orders of $49 or more qualify for free ground shipping if they are shipped to an address in the 48 contiguous United States. Orders under $49 ship for a flat rate of 9.95. Additional shipping charges will apply to orders shipping to Alaska, Hawaii, U.S. Territories, or outside of the United States. A Bulbs.com representative will contact you to verify any additional costs before they are charged. Upgraded domestic shipping services are available (Next Day, 2nd Day, etc.) for an additional charge. When possible, expedited shipping costs are calculated during the checkout process and will display next to the shipment method. For more information on shipping, please read our shipping policy.

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How do I know when my order has shipped?

If you've placed your order before 4PM Eastern Time on a weekday, all in-stock items on your order will ship out that day excluding holidays. You will receive an email from FedEx within 24 hours containing your tracking information. If any items in your order are out of stock or if your order requires multiple shipments, you will receive an email from FedEx each time a shipment is made. Once shipment information is available, you can also track your order on our website by logging into your account, selecting 'Order Status and History' and selecting 'Track Order'. If you have requested shipment using a carrier other than FedEx, please contact us for shipment information. For more information on shipping, please read our shipping policy.

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What if my bulbs arrived damaged?

We understand that many of the items we sell are very fragile, and despite our best efforts breakage does happen occasionally. Should you receive an order with damaged items, simply contact us and we will be happy to provide you with a credit or replacement. Due to case quantity restrictions, some items are not eligible for replacement. In these cases, a credit will be provided.

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What is Bulbs.com's return process?

To return an item you purchased from us, contact us within 14 days after receiving your shipment for an RMA (Return Merchandise Authorization) number. Once you have obtained an RMA number, please send the items to:

Bulbs.com Warehouse
Attn: RMA#(insert RMA number here)
243 Stafford Street
Worcester, MA 01603

Returns are credited within 14 days of being received in our warehouse. Credits are issued to the original payment method. Items must be returned in their original packaging and in a resaleable condition. For more information about returns, please read our Returns and Exchanges policy.

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Can Bulbs.com ship to an APO or FPO?

Yes. In most cases we can ship to APO and FPO addresses. Certain items are not available for shipment to APO or FPO addresses due to size restrictions. Expedited shipping is not available for APO and FPO shipments.

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Do you ship to Canada/other international locations?

Yes. We are able to ship to Canada and other international addresses, with exceptions. International orders must be paid by credit card or wire transfer, and must meet an order minimum of $100.00 (USD) in product. For more information about international orders and shipments or to contact us regarding an international order, please see our International Customers page.

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Is there a warranty on the product I buy?

Yes. Manufacturer's warranties vary by manufacturer and product, but we stand behind all of the products we sell and are happy to work with our customers directly to resolve issues relating to product performance.

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Are there quantity restrictions on some items? Why?

Yes. Some products have high rates of damage when they are shipped in 'less-than-full case' quantities. In order to ensure that you receive your order intact and undamaged, we have restricted these items to full-case orders only. We have also developed proprietary packaging materials and techniques that are specifically designed to protect full-case orders from damage. While less common, we may also restrict purchase quantities on some promotional items in order to make these promotions available to as many customers as possible.

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Does Bulbs.com charge sales tax?

Bulbs.com collects sales tax for orders shipping to Massachusetts and Michigan. Please note that you may be responsible for paying sales tax in states where we do not collect it.

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How do I know it's safe to use my credit/debit card?

We take the protection of your personal and payment information very seriously. Payment information is protected using VeriSign's SSL encryption, so only Bulbs.com can access a purchaser's information. We do not retain or store credit card information after a transaction has been processed.

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What does Bulbs.com do with my personal information?

Information such as billing/shipping addresses, phone numbers, and email addresses, are used to verify credit card purchases with your financial institution and to contact you if there are any issues with your order. We do not sell, rent, share, trade or give away any of the information you provide us, with exception to the financial institution that processes your payment and the shipping carrier that delivers your order. Marketing and promotional emails are only sent with your permission (opt-in).For more information, please read our Privacy Policy.

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Do you accept forms of payment besides credit/debit card?

Yes. We also accept checks, money orders, wire transfers, and purchase orders (from approved commercial customers). If you wish to place an order using a payment method other than credit/debit card, please contact us for assistance. Please note that orders paid by check or money order will not be shipped until the funds have cleared your financial institution.

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Does Bulbs.com offer lines of credit?

Yes. We offer Net30 terms to qualified commercial accounts that will be spending $1,000 a year or more, subject to a credit check. For more information about lines of credit, including a link to our credit application, please visit our Credit Application page.

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Does Bulbs.com offer special pricing for high-volume customers?

Yes. Corporate and commercial clients are eligible for special pricing discounts through our high-volume pricing programs. To contact us for more information about special pricing, please visit our High-Volume Pricing page.

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What if I forget my password?

No problem, we can send it to you by email. Simply go to the Sign-In page and select 'Forgot Your Password?' below the email and password boxes. Fill in your email address, click 'Submit', and an email will be sent to you containing your password.

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Can I change my password?

Yes. To change your password, log in to your account using the Sign-In page. You will be directed to the Account Information page, and you can change your password by entering your current password and then the new password, and clicking 'Submit'.

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Do you have a paper catalog?

No. We carry over 4,500 items and we update our product lineup frequently to provide you the best possible products and value.

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